Communications Centre/Dispatch

The Communications Centre is the "heart" or "focal point" of our police service. It is a vital link between the community and responsible for initial response to all 9-1-1 calls for police/fire emergency response professionals. The staff assigned to the Communications Centre, carry out their responsibilities with proficiency and integrity.

The primary function of communicators is to answer emergency calls for service received from the public, and maintain two way communications with police officers who are on patrol and/or fire units responding to emergency calls using a Global Positioning System (GPS)(Police only), and data and voice transmissions. They dispatch and track calls and officer initiated activity. The Communications Centre also receives and processes non-emergency calls for service.

It operates 24 hours-a-day, seven days a week, 365 days of the year and is supervised by  the Communications Supervisor who is supported by 12 highly-trained full-time civilian communicators and 5 part-time communicators. The Centre also has its own dedicated trainers responsible for coordinating initial communicator training, ongoing staff training/development, and researching new training initiatives.